To our Customers & Partners:

We hope that you are all in good health and are navigating this “new reality” as successfully as possible.

Faulkner Haynes will remain operational during the COVID-19 crisis and will be available to support you in every way possible.  Here’s a summary of our plan as we navigate through the uncertainty:

SALES & SUPPORT:  We are fully operational while working remote and we are ready, willing and able to support our customers:

• Remote access:  All employees have laptops; most have complete home office setups with 32” screens.  We do not rely on a physical office
• Take-offs, estimating, pricing and proposals:  We use on-screen take-off software on 32” monitors.  We have complete access to vendor pricing.  We don’t’ rely on plotters, printers or price books.
• All job files are on our private cloud: We went paperless 3 years ago.  We do not rely on file cabinets
• Order Acknowledgments shipping notifications:  we continue to update our systems with vendor notifications on ship dates and lead times and our employees have complete access to this information.
  • Also…our Customer Portal gives our customers the ability to check acknowledgments and ship dates on their own.

WAREHOUSES:

• Raleigh & Charlotte warehouse are open and working hard.
• Warehouse employees are taking every precaution to keep the environment clean and sanitized.
• We are stocking at a high level to make sure we can provide the products you need for your projects.   We are placing replenishment orders everyday to keep you going.
• FH247:  Our online store allows you to place warehouse orders 24/7.  Once logged in, you can see availability and pricing, as well as access spec sheets and IOMs for nearly every product we stock.

ONLINE CUSTOMER RESOURCES:  We have several online resources for our customers to use, available 24/7:

• FH247:  Our online store allows you to place Orders 24/7 from warehouses.  Once logged in, you can see availability and pricing, as well as access spec sheets and IOMs for nearly every product we stock.
• Customer Portal:  View project & order status, View/Download Invoices & Statements, and Sign up to receive shipment notifications and order status reports delivered right to your inbox.  Register for your account now (click here).
• Faulknerhaynes.com:  Our home page has a ‘Customer Resources’ tab that includes links to:
  • Lien Waiver Requests
  • Credit App
  • PDF version of our Product Catalog

Please let us know if there’s anything Faulkner Haynes can help you or your company with while we all sort through the impact COVID-19 is having on us all.

We wish everyone good health, safety and productivity!

Chuck Faulkner

President